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Beyond the Rack Complaint Complaint - Beyond the Rack Hasn't Resolved My Missing Order Since December 2016 - Le Chic Snowflake Stud Earrings in Silver LECE50112RC01-Z
Beyond the Rack Complaint Complaint

Beyond the Rack Complaint Complaint

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Beyond the Rack Hasn't Resolved My Missing Order Since December 2016 - Le Chic Snowflake Stud Earrings in Silver LECE50112RC01-Z


I placed order #18088752 in early December and heard NOTHING about when it would ship until I received an email at my BTR registered email address on MARCH 8, 2017. I went in to my account to find that it was reported to have shipped by BTR on FEBRUARY 21, 2017. So first, I wasn't even informed of the shipment in any timely manner. Then, over two weeks ago, I called BTR customer service, and the woman who answered sad that the shipping number wasn't even a correct number and that she would contact the shipping department and get back to me the next day. When she didn't I called again. The same woman answered, remembered me, and said that I had to give her until Monday. That was LAST MONDAY, MARCH 13, 2017. When I didn't hear from her, I called AGAIN. This time, it took so long to get someone on the phone, I couldn't hold on any longer. I NEVER HEARD BACK!

Those were a gift for my daughter, and I don't want the credit returned to my account. I either want the earrings or I want a check for my store credit mailed to me.


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